Privacy Policy

Last updated:

1. Introduction

This Privacy Policy explains how Stryxellvlaxyron ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit our website at https://stryxellvlaxyron.world (the "Website") or use our services. We are committed to protecting your privacy and ensuring transparency in how your data is handled.

This policy complies with the New Zealand Privacy Act 2020, the General Data Protection Regulation (GDPR) (EU) 2016/679, and other applicable data protection legislation.

2. Data Controller

The data controller responsible for your personal information is:

  • Business Name: Stryxellvlaxyron
  • Address: 166 Cashel Street, Christchurch 8011, New Zealand
  • Email: callback@stryxellvlaxyron.world
  • Website: https://stryxellvlaxyron.world

3. Information We Collect

3.1 Information You Provide Directly

We may collect the following personal information when you voluntarily submit it through our order form or contact us:

  • Full name — to identify you and process your order
  • Email address — to communicate with you regarding your order and provide customer support
  • Phone number (optional) — to contact you about your order if necessary
  • Message content — any questions or special requests you include in the order form

3.2 Information Collected Automatically

When you visit our Website, we may automatically collect certain technical data, including:

  • IP address — for security and analytics purposes
  • Browser type and version — to ensure website compatibility
  • Operating system — to optimise your browsing experience
  • Pages visited, time spent, and referral source — to improve our website content and performance
  • Cookie data — as described in our Cookie Policy

3.3 Information from Third Parties

We do not purchase personal data from third parties. We may receive limited technical data from analytics providers who assist us in understanding website usage patterns.

4. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on the following legal grounds:

Purpose Legal Basis
Processing your order Performance of a contract (Art. 6(1)(b) GDPR)
Responding to enquiries Legitimate interest (Art. 6(1)(f) GDPR)
Sending promotional communications Consent (Art. 6(1)(a) GDPR)
Website analytics Consent (Art. 6(1)(a) GDPR) or Legitimate interest
Legal compliance Legal obligation (Art. 6(1)(c) GDPR)

5. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To process, fulfil, and manage your orders
  • To communicate with you about your order status, including confirmations and shipping updates
  • To respond to your enquiries and provide customer support
  • To improve our Website, products, and services
  • To analyse website usage and performance through aggregated, anonymous data
  • To comply with legal and regulatory obligations
  • To protect against fraudulent or unauthorised activity

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

  • Service providers: Trusted third parties who assist in website hosting, payment processing, shipping, and analytics, bound by data processing agreements
  • Legal authorities: When required by law, regulation, or legal process
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity

All third-party service providers are contractually obligated to protect your data and process it only as directed by us.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside New Zealand or the European Economic Area (EEA). When such transfers occur, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Adequacy decisions by relevant data protection authorities
  • Binding corporate rules or other legally recognised mechanisms

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:

  • Order data: Retained for up to 7 years after the transaction for accounting and legal compliance
  • Customer enquiries: Retained for up to 2 years after the last communication
  • Analytics data: Retained in aggregated, anonymised form for up to 26 months
  • Cookie consent records: Retained for up to 12 months

After the retention period expires, we securely delete or anonymise your data.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • HTTPS encryption (TLS/SSL) for all data transmitted through our Website
  • Access controls limiting data access to authorised personnel only
  • Regular security assessments and vulnerability testing
  • Secure storage with encryption at rest where applicable
  • Employee training on data protection practices

While we strive to protect your data, no method of electronic transmission or storage is completely secure. We encourage you to take steps to protect your personal information as well.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

10.1 Under GDPR (EU/EEA Residents)

  • Right of access — request a copy of your personal data
  • Right to rectification — request correction of inaccurate data
  • Right to erasure — request deletion of your data ("right to be forgotten")
  • Right to restrict processing — request limitation of data processing
  • Right to data portability — request your data in a structured, machine-readable format
  • Right to object — object to data processing based on legitimate interest or direct marketing
  • Right to withdraw consent — withdraw consent at any time without affecting prior processing
  • Right to lodge a complaint — file a complaint with your local supervisory authority

10.2 Under New Zealand Privacy Act 2020

  • Right to access — request access to your personal information held by us
  • Right to correction — request correction of inaccurate, incomplete, or misleading information
  • Right to complain — lodge a complaint with the Office of the Privacy Commissioner (OPC) at https://privacy.org.nz

To exercise any of these rights, please contact us at: callback@stryxellvlaxyron.world. We will respond within 30 days (or within the timeframe required by applicable law).

11. Children's Privacy

Our Website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

12. Third-Party Links

Our Website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Business: Stryxellvlaxyron
  • Address: 166 Cashel Street, Christchurch 8011, New Zealand
  • Email: callback@stryxellvlaxyron.world